Business Owner

No-Shows, Cancellations & Retention

The Attendance & retention section of the analytics page reports five things about the last six months, and exports all of them as CSV.

Details

  • No-show rate and cancellation rate across sessions and appointments.
  • Booking volume by month — how busy you actually were, as distinct from the enrollment trend, which counts packs sold. A month spent working through credits bought earlier reads as empty on the enrollment chart and busy here.
  • Per-professional utilisation: sessions taught, fill rate and no-show rate.
  • New versus returning purchasers by month.

Good to know

  • The no-show rate is measured against bookings whose attendance has actually been marked, not against every booking. Otherwise falling behind on marking attendance would drift the rate towards zero and read as 'nobody is skipping'.
  • Where nothing has been marked, the rate shows as —, never as 0%.
  • Appointments count towards cancellation but are left out of the no-show figure, because that booking system has no attendance concept at all.