Business Owner
Voiding a Payment & Refunding a Pack
A financial record has to survive a dispute, so payments are voided rather than deleted. A voided payment stops counting but stays readable.
Details
- Void a payment from the Payment Tracking panel. It records who voided it, when, and the reason you give.
- Voided payments stop counting on the client page and in analytics, but remain visible in the record.
- Editing a payment's amount or date records what it was before. An already-voided payment cannot be edited.
- Refund Pack: cancel a pack enrollment via Client → Enrollment History → Cancel Pack & Refund. The cancellation records how many booked sessions went with it.
Good to know
- Voiding is idempotent — voiding twice does not double anything.
- Every void, edit and pack cancellation is written to the activity trail with its before and after values.